Terms of Service

1. Nature of Our Services

Clean Truck Check Online provides private compliance assistance services designed to help commercial vehicle owners and operators understand and navigate California Clean Truck Check compliance requirements.

Our services may include:

• Assistance with compliance-related applications
• Guidance regarding vehicle compliance requirements
• Renewal reminder services
• Customer support related to compliance assistance
• Educational compliance resources

We are not a government agency and are not affiliated with the California Air Resources Board (CARB) or any state authority.

Any official testing, certification issuance, approvals, or enforcement actions are handled solely by the appropriate government agencies or authorized testing providers.

2. User Responsibilities

By using our services, you agree to:

• Provide accurate, current, and complete information
• Review all submitted information carefully
• Ensure your compliance obligations are met on time
• Respond promptly if additional information is requested

You acknowledge that incorrect, incomplete, or outdated information may result in delays, compliance issues, penalties, or rejected submissions.

3. Authorization to Assist

By submitting information through our website, you authorize Clean Truck Check Online to provide compliance assistance on your behalf within the scope of the services you request.

This may include:

• Reviewing submitted information
• Providing administrative assistance
• Communicating regarding service-related matters
• Helping coordinate compliance-related steps

This authorization does not establish government representation, legal representation, or agency authority beyond the private services requested.

4. Payments

By purchasing services, you agree that:

• Payment is required at the time of purchase
• Fees are for private service assistance, not government fees unless clearly disclosed
• Payments are securely processed through third-party providers
• We do not store complete credit/debit card information

All pricing is displayed in U.S. dollars unless otherwise stated.

5. Refund Policy

All sales are final. Due to the nature of our private compliance assistance services, all payments are non-refundable.

Our services involve administrative work, compliance assistance, information review, and resource allocation that may begin immediately after purchase. Because service work starts promptly, we do not offer refunds, cancellations, or partial refunds once an order has been placed.

By purchasing our services, you acknowledge and agree that:

• All payments are final
• No refunds will be issued after purchase
• No partial refunds will be provided for unused portions of service
• It is the customer's responsibility to provide accurate and complete information at the time of submission

If you believe you were charged in error or experienced a duplicate transaction, please contact our support team immediately so we can review the issue.

6. Limitation of Liability

To the fullest extent permitted by law, Clean Truck Check Online is not responsible for:

• Government processing delays
• Regulatory decisions or enforcement actions
• Testing facility delays or scheduling issues
• Compliance penalties caused by inaccurate customer information
• Third-party service outages
• Technical interruptions outside our control

Our total liability shall not exceed the amount paid for the specific service purchased.

7. No Guarantee of Approval or Compliance Outcome

While we strive to provide accurate assistance, we do not guarantee:

• Certification approval
• Government acceptance
• Regulatory outcomes
• Testing success
• Compliance status determination

Final determinations are made by official authorities and authorized testing entities.

8. Communications Consent

By submitting your contact information, you consent to receive:

• Service-related emails
• Application updates
• Compliance reminders
• Customer support communications
• SMS notifications (if applicable)

You may opt out of marketing communications at any time.

9. Intellectual Property

All website content, branding, text, graphics, and materials are the property of Clean Truck Check Online unless otherwise stated.

Unauthorized copying, reproduction, or misuse is prohibited.

10. Third-Party Links

Our website may contain links to external websites, including official California resources.

We are not responsible for the content, availability, or privacy practices of third-party sites.

11. Policy Changes

We may update these Terms periodically.

Continued use of the website after updates constitutes acceptance of revised Terms.

12. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to conflict-of-law principles.

Any disputes shall be resolved in California courts.

13. Contact Information

Clean Truck Check Online

Email: info@cleantruckcheckonline.com